Insurance repair, was very concerned with what had happened to my vehicle. Stuart was more than helpful with communicating what was happening how the vehicle was being repaired & timeline.
Waiting on recall part so it can get installed
great service, nice people to work with.
My advisor, Keith Hendrickson, was fantastic!! He was extremely helpful and knowledgeable. He explained things to me very clearly.
Always great service.
My husband wanted a firm quote and trade in value over the phone because it was a 5 hour drive one way. He got to the dealership and the price was withing $200 of the over the phone quote. They were great to work with and my husband was very impressed! Great priced new Sierra! Thank you for all of your help!
Excellent friendly service!
Outstanding sales professionals!!!
I was met by a friendly staff member, Sue, when I drove into the garage. She had paperwork ready in hand and we got my address changed to present. She explained her role and reviewed what I wanted done. Waiting room was comfortable and the coffee tasty. Sue met me when my car was ready, checked me out and explained what was inspected/done and walked me to my car. Only disappointment was that the carwash was not available.
I worked with Alexander, great person to work with. Provided all the answers to every question and had facts to back it up. Highly recommend to anyone else!
The service was top notch. The team was very knowledgeable and efficient from start to finish. I had a wonderful experience that truly exceeded my expectations. I'll be back!
Awesome place of business 🙂 got a great deal and worked with me . Recommend for everyone !!
Cannot begin to explain how much Penz Automotive takes care of you. Austin Stoddard answered his phone the day of his wedding to help my needs. (No I wasn't aware it was his wedding day) Keith In Body Collison is amazing as well! A big thank you to Todd as well, you run a well oiled machine. You should all be proud of yourselves! Thank you again for putting up with me!
I pre ordered a 2024 GMC Canyon back in Sept of last year and it just came in last week. With the economy being as bad as it is and interest rates being as crazy as they are I wasn't able to go through with the purchase. Austin my salesman was extremely understanding and got my deposit back to me without heckling me or pressuring me not one time! Awesome customer service and when things turn around I will definitely be back! Thank you for being professional Austin!
Great experience! I brought my truck in for an oil change and was helped by Sue. I brought up to her that I was also interested in getting tires before winter. She walked me through all my options and explained what the mechanics noted when they changed my oil. This was by far the best experience I’ve had and will always go through Sue for any future maintenance I need!
I traded trucks today and have been treated very well by my sales person John.. I highly recommend this Auto dealership!!
Thank you Lacey and Sue, for the best experience I've ever had at a dealership service center. I WON'T GO ANYWHERE ELSE?!!!
I was helped my a nice woman named Lacey. She was very professional and answered any questions I had. Great service!
This is a great dealership, I spoke to Lacy and she was polite and very helpful. So I'll be down there to get my next car!
Was helped by Lacey Clay. Super sweet, awesome customer care.
Love the service department! Sean always takes great care of me!
Great service. Lacey is such a nice young lady. Super helpful and knowledgeable.
Thanks Lacy, great help.
Thank you Lacey for helping me with the recommendations on my Yukon ! Very professional and knowledgeable!
Lacey is awesome and very helpful!
I came in for an oil change and tire rotation. The woman Lacey at the counter was very friendly and courteous also very knowledgeable and there was very fast service!
I came in for an oil change and was helped by Lacey. She was easy to talk to and was very knowledgeable about the products she was telling me about. As a woman who gets nervous about handling car maintenance stuff on her own—it was so refreshing and reassuring to have someone like Lacey be there to walk me thru the process!!
Most definitely had a quick and easy buying process. Took me 24 hours from seeing the car online at home to getting here the next day after work to drive away in the car i wanted. Warmly greeted by a salesmen and well taken care of by management for a pleasant experience. Well worth the 3+ hour round trip.
Staff was well trained and able to provide us with a well informed experience with a vehicle we were interested in purchasing today, Waylon made the experience easy and fast. The buying process took all of 45 min from walking in to driving out. Highly recommended.
Fantastic experience all around. Got a great used car at a great price. Vehicle was well inspected and they were very transparent with everything. Thurston was a great sales rep through the whole experience. Would highly recommend!
Zander was great to work with! Very happy with the purchase of our Equinox. He made the experience easy and pleasurable.
Very happy with the repair of my Nissan Altima after someone backed into the side of my car. I would especially like to thank Linda for all her help getting everything taken care of…it was a difficult situation because of the low mileage on an older car but things went well thanks to her!
My search for a new vehicle ended here at Buick GMC, i was greeted at the door by Jordan Hong, who very quickly assisted me in narrowing down exactly what i was looking for and made my search for a new truck very easy, i felt in control of the entire selection process and any confusion that i had about anything was taken care of and explained to me in detail to the point where i felt like i was the expert on what i was picking out, i will continue to use this dealership and will be recommending people ...
Austin was very helpful. I had a bad experience at a previous dealership, but they had the car gassed up and ready to go with a reserved sign under my name. As a woman, I felt very respected and that it was my deal alone. I even received a follow up thank you email for Austin.
What happened to the car being washed when brought in for service? It has not been run through a car wash the last 2 or 3 times I've brought in a vehicle for service. If the car wash was included again, I would give the entire Service Department 5 stars.
Extremely professional and polite.
I have my 2022 GMC HD 3500 at4 serviced here. Department and staff are great to work with, and they do a great job servicing my vehicle here. I would recommend this place for service to all my family and freinds.
This has been a good experience working with the sales person. There has been no pressure to buy. I think they have up front about this vehicle.
I had a great experience when I brought my vehicle in for repairs and maint. The service writers were great to work with and the vehicle came out great once it was finished. I would like to thank everyone there for showing me a great experience.
My wife and I were looking for a used SUV for the past few weeks, and had seen a 2017 Buick Enclave in the lot. We spoke with Enrique about the vehicle, and explained why we needed an SUV. We went back a few days later to test drive the Enclave, and they had the vehicle ready for me to drive. We decided to buy the vehicle, and worked with Enrique. He was extremely attentive, and answered all of our questions. He walked us through the process and was very patient with us. They were very busy that day, but I ...
Worked with Celeste. She was sweet and good at her job. She helped me get into my new pathfinder and trading in my titan. Great experience again!
met with Al Boysen to talk about options for a new lease. He was well prepared, listened to what I wanted, and helped me find the perfect new car. Cody Livingood made paperwork a breeze. A great experience.
Austin was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Very helpful.
We wanted something newer than our 2008 Lucerne. We decided on a "new" (4100 miles) never sold Lacrosse. Being a couple years old the dealer gave us reasonable discounts. Their offer for a trade-in of the 2008 Lucerne was at least in the KBB range for this vehicle and condition but was in the bottom half oif that range. I wound up selling the Lucerne private party. Another discount was to take a loan on the car, after the down payment. The loan can be repaid after six months so I signed up for the loan. Salesman Boysen was very helpful ...
Al B was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Thank you Al. Cody also was great to work with and again no pressure.
I had a very good experience dealing with the sales staff and other personal along the way, the only things that I have anything negative to say was I left with a bone dry empty gas tank and the vehicle did not get washed before I took off.
The whole buying process was simple and efficient from beginning to end. No surprises feel like they worked with me. Would recommend this dealership to anyone. I will be back again.
From the minute we walked into the dealership, Mo who became our salesmen was eager and willing to help us. He was very respectful of our time and knew what to do to help us. Mo seems very young, however he is very professional, mature and a gentlemen! While on test drives he was very knowledgeable about the car and was able to show us the features and benefits. Mo was great to do business with. He has good communication skills along with good follow-up. We enjoyed working with Mo, as he has a nice personality and also a sense ...
Completely professional and knowledgeable staff. Friendly family environment. I highly recommend Austin Stoddard in Rochester,he's an asset to the community. The next time I buy a vehicle I will go to Lupient.
My experience at Lupient was wonderful for my wife and me. Scott Schmidt answered all my questions, allowed us the time to make the right decision and dealership environment made us feel comfortable. Will recommend anyone looking to buy a vehicle to come to Lupient in Rochester and see Scott.
Purchased my 2018 GMC over the phone. Given a fair trade in value on my 2015 GMC. Had an excellent experience from Tyler, Scott and Cody.
Went to look at a specific car and ended up with a truck we love. Brent was easy to work and very patient and helpful with no pressure. Cody is very efficient and made the finance part a little less stressful. Excellent service and will definitely send people to them.
It was a decision for us to decide on the type of vehicle and the options we wanted in our new vehicle. We are pleased by the choice of vehicle we purchased.
Every one was great and helpful. I would go back and I would recommend to anyone else. Our salesman Al was great to work with and very helpful
Both Al Boysen and (cody finance gentlemen) were both over the TOP with their assistance both were exceptionally helpful. Knowledgeable. Al took quite A bit of time explaining what the Searra SLT truck had to offer, his knowledge of the vehicle was Outstanding! Then after the financing with Cody which went so smoothly And explained so well which I have never Experianced in financing a Vehicle before. Cody was Outstanding complete and Accurate. Then to have Al Boysen take time to explain the interior features and their operation was Amazing! Again another Awesome experience! All Lupient Employees should be as ...
Dustin Quincy was great to work with. He got things done quickly, and Lupient stayed past hours to finalize the deal. VERY Happy!!!!! Financing and paperwork were done very quick.... no 1 to 2 hours of waiting .
Friendly knowledgeable professional people to work with. Having the vehicle in stock that meets my needs. Going the extra effort to make the deal & a comfortable atmosphere to do business.
as far as I am concerned all sales people should take lessons from Mr. Boysen on how to talk to customers , about all their over all concerns and wants ,Thanks again Al
Al did a great job of listening to what we were looking for and took the extra time to find just the right options and color.
Our buying experience at Lupient was easy and free of pressure. Scott Schmidt was knowledgeable and courteous. We received a fair trade in on our vehicle, and nice rebates. It was an overall favorable experience.
Lupient has the best employees who are always friendly and give great service. Our vehicles have been serviced at Lupient for a few years and we have never had a complaint about the service dept. Al Boysen has been the person whom we have dealt with purchasing our new vehicles and he has always been outstanding!! The staff in the service dept. have been very helpful and work on our vehicles has been excellent!!! We do recommend to family and friends to go to Lupient.
We have now purchased 3 vehicles at Lupient in Rochester. Their sales people are friendly & knowledgeable. The pricing on the new vehicle, as well as the traded vehicle seems fair. The service department is also friendly, knowledgeable & gets the work done in the time promised.
Excellent staff. Very helpful and went out their way to work with me. Stopped to just look and decided on purchasing a vehicle from them.
They took the time to understand my requirements for a pickup and where able to locate one at another dealer that had what I was looking for. After working with me on a price we came to agreement and the process through delivery went smoothly.
The Salesmen are very polite, they listen to what you want. They help you as much as they can. The service department is also very helpful.
Al Boysen and Marty Ulirch did an excellent job working with us when we purchased our new vehicle. Al Boysen went over the features of the new buick with us very well.
Great place to buy a new truck, I would definetly shop there again. Excited for my new GMC and would recommend it to others to shop there.
We had a great buying experience yesterday when leased our new Buick Encore at Lupient Buick with Al Boysen. Al was very professional as he showed Sandy and I all the new features of our new car. He proved to be knowledgeable and personable as he sat the car and proceeded with a quality tutorial. We highly recommend Lupient and Al Boysen.
We found the dealership with a friendly accommodating staff. They answered our questions promptly. Would recommend them highly. They made every attempt to. Get the vehicle I wanted
Efficient and attentive personnel made the purchase of a new car easy and stress free. Salesperson was knowledable and made the transition to the new vehicle seamless.
Setup my financing quickly and had my vehicle ready for me as planned, Mr. Schmidt did a great job explaining the features of my vehicle as well.
Scott Schmidt made the whole process of trading in my old car for a newer one very easy. He was very helpful in all aspects and even helped me connect to Bluetooth and activated my XM and OnStar as well as canceling the OnStar for my old vehicle. If I'm ever in the market for another car, I would definitely ask for him again.
Our salesman went way beyond what we expected in explaining the features of our new truck and was very courteous and professional and we would definitely buy from him again
The staff at Lupient was great. I wasn't sure what I was looking for when I got there. Everyone was very helpful and I'm very happy with my new GMC Acadia. I will definately go back to see Dustin, Brent, and Cody for my next vehicle. Thanks!
I just love Lupient Nissan! I bought my used 2003 ford explorer from them 5 years ago and got a great deal and loved my explorer but was ready for a newer vehicle. I had 3 vehicles in mind and emailed out to the dealerships. Since I work in a call center I can only take calls on my breaks and that is not how I wanted to spend my break. Being a female in a predominately males sales force, you learn quickly some dealerships don't take you seriously and it didn't help that I had a low down-payment and a ...
Our salesperson Austin was awesome. We never felt pressured by him during our visit and that made us confident that we were getting the best deal possible. The Sales Manager Brent was also great! We would defiantly purchase from them again!
I went in not anticipating buying anything and left with a great vehicle without any pressure or judgment. The finance team make things quick and transparent and set me up with a great warranty even on a used vehicle. Overall it was a great experience and would definently recommend them to friends and family.
Did a lease buy out. Everyone was great to work with. Plus very friendly. Would come back again for my next car. Which is next year.
Elora was our sales person and was nothing but great from the beginning. She had worked with me for several weeks on finding our new vehicle. Our vehicle of interest had actually been sold before we had the chance to make the trip, but she then offered us the exact same deal on a better model that they had in stock. Excellent communication and down to earth. If you prefer to be treated as a person rather than another sale, work with Elora.
I came in and Elora was so wonderful! Elora helped me with everything I needed also is a great sales rep and the deal on the car was amazing. I didnt feel like i was being rushed and Elora was so helpful and knew everything about the car I bought.I recommend going to this dealership. Amazing people and amazing cars. I will go back in the future.
Amazing customer service!!! Austin Stoddard and Cody Livingood were so helpful with the purchase of my new GMC. I recommend them both if your looking for something new. They helped me out huge finding the perfect vehicle for my needs. Thank you so much!
Everything was excellent the salesman was informative and experienced great dealing experience and will buy there again left the dealership happy and informed completely with the vehicle we purchased also Cody informed us of all the options we could purchase,ajob well done.
You need to give this dealer a chance. Very easy to work with to get the deal done. Ask for Austin to get the deal done.
They were great to work with and really made a point of getting what I needed and not pushing anything else on me. I felt comfortable with everyone